Careers

About the Role

We’re looking for a skilled, culturally fluent, and detail-oriented Senior Account Manager to support a high-level government account involving the royal family. You’ll act as the bridge between the client and internal teams—ensuring work is strategically aligned, flawlessly delivered, and executed with care.

This role requires someone who is highly organized, diplomatic, and confident managing multi-channel workstreams under pressure, while maintaining strong relationships with senior government stakeholders.

Important Note: This account involves VVIP and sensitive government communications. Discretion, professionalism, and native-level Arabic are non-negotiable requirements.

Key Responsibilities

• Lead and manage day-to-day client communications and act as a trusted liaison with key government stakeholders
• Oversee strategic planning and delivery across campaigns, activations, and communications
• Lead the briefing process and ensure internal teams are aligned and delivering against client expectations
• Coordinate production, social, creative, and PR outputs for on-time, on-brand delivery
• Uphold protocol, confidentiality, linguistic precision,, and high cultural sensitivity in all aspects of delivery
• Track and manage timelines/schedules, deliverables, budgets,  feedback loops, and approvals across projects
• Own and deliver client briefs, proposals, high-level reports, and approvals
• Translate complex feedback into clear, actionable internal guidance
• Anticipate challenges, resolve issues quickly, and maintain absolute client trust
• Uphold protocol, confidentiality, and high cultural sensitivity in all aspects of delivery

Required Qualifications & Experience

• 6–8+ years of experience in client servicing, account management, or communications
• Native-level Arabic and fluent English (spoken and written)
• Prior experience working with UAE government, royal, or sensitive high-profile clients
• Strong project management and multi-stakeholder coordination skills
• Excellent communication, leadership, and strategic thinking skills
• Demonstrated ability to work under pressure, lead diverse teams, and manage complex projects, is highly detail-oriented, and solutions-focused
• Strong understanding of the cultural and communications landscape in the UAE and GCC
• Familiarity with agency workflow across creative, content, and digital teams

Bonus Skills (Nice to Have)

• Background in PR, communications, or brand strategy
• Experience in both government and private sector client accounts
• Experience managing bilingual (Arabic/English) campaigns
• Familiarity with formal protocol and content review processes/approval workflows especially within UAE entities 
• Experience in integrated campaigns that span creative, social, and event platforms
• Experience working closely with multiple departments without an agency including creative and production teams

Why Join ZIA

• Work on meaningful, high-impact national projects
• Competitive salary and performance-based growth opportunities
• Exposure to cross-collaborative work across disciplines, clients, and cultures
• A diverse, dynamic, multicultural team with a shared standard of excellence
• A creative culture that celebrates innovation, authenticity, bold thinking, cultural relevance, and results

about ZIA

ZIA Creative Network is a culturally rooted creative agency with offices in Dubai, Abu Dhabi, and Halifax. Headquartered in the UAE, we specialize in bold, human-centered campaigns for leading brands and government entities across the Emirates and wider GCC. Our work also extends internationally, with select projects reaching audiences in North America and beyond.

At ZIA, we combine deep regional insight with global creative standards to produce culturally meaningful, high-impact work across strategy, content, creative production, and digital platforms. We pride ourselves on delivering locally resonant, globally competitive ideas that drive real-world results.

Important Note: ZIA is a high-performance, high-stakes environment. If you thrive under pressure, enjoy the intensity of tight deadlines, and take pride in producing exceptional work that moves people and shapes culture — you’ll fit right in. We’re looking for team members who are ambitious, resilient, and excited to push creative and strategic boundaries every day.